[EQ] Pharmacy Health Literacy Assessment Tool User's Guide - Training Program for Pharmacy Staff

 

Is Our Pharmacy Meeting Patients' Needs?

Pharmacy Health Literacy Assessment Tool User's Guide   U.S. Department of Health and Human Services' (HHS) Agency for Healthcare Research and Quality (AHRQ) The Robert Wood Johnson Foundation provided funding for this guide, 2007   Website: http://www.ahrq.gov/news/press/pr2007/pharmtoolpr.htm This pharmacy health literacy tool was designed to capture perspectives of three critical audiences-objective auditors, pharmacy staff, and patients. The three parts of the assessment are complementary and designed to form a comprehensive assessment. Although the assessment was designed to be used in outpatient pharmacies of large, urban, public hospitals that primarily serve a minority population, it can be adapted for use in other pharmacy and non-pharmacy environments. To download print version (PDF File, 1.3 MB). By Jacobson KL, Gazmararian JA, Kripalani S, et al. Contents Introduction Part I: Assessment Tour of the Pharmacy Part II: Survey of Pharmacy Staff Part III: Pharmacy Patient Focus Groups Part IV: Using Assessment Results References Appendixes Appendix 1: Conducting a Health Literacy Assessment—Flow Chart Appendix 2: Health Literacy Assessment Tour Guide Appendix 3: Health Literacy Assessment Survey of Pharmacy Staff Appendix 4: Samples Tables and Analyses for Pharmacy Staff Survey Appendix 5: Health Literacy Assessment Facilitator's Guide for Patient Focus Groups Appendix 6: Sample Outline for Report of Focus Group Results   Strategies To Improve Communication Between Pharmacy Staff and Patients Training Program for Pharmacy Staff Curriculum Guide   This training program is designed to introduce pharmacists to the problem of low health literacy in patient populations and to identify the implications of this problem for the delivery of health care services. The program also explains techniques that pharmacy staff members can use to improve communication with patients who may have limited health literacy skills. Select to download print version (PDF File, 240 KB).   By Sunil Kripalani, M.D., M.Sc., and Kara L. Jacobson, M.P.H, CHES. Contents Overview of the Training Program      Suggested Audience      Materials Provided      Format of Program      Suggested Agenda Slide Set and Notes for the Trainer References

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