Improving social and health care services
Rebecca Fauth and Michelle Mahdon
PEOPLE MANAGEMENT KNOWLEDGE REVIEW 16
The Social Care Institute for Excellence - The Work Foundation 2007 –
Available online PDF [254p.] at: http://www.scie.org.uk/publications/knowledgereviews/kr16.pdf
“…..The field of social care has made great strides in identifying its values and vision for the future and what needs to change to achieve improvements across a range of services. What is missing, however, are the specific actions needed to make these improvements a reality. Implementing change and improvement is both a multifaceted and dynamic process that takes time to come about, and specific change programmes are generally unique to individual organisations. Organisations embark on change and improvement programmes for different reasons and how close they are to the desired end state also varies.
The Social Care Institute for Excellence SCIE commissioned this knowledge review to describe the processes and actions that have proven most effective in bringing about and sustaining improvement in social care services…..”
Content:
Executive summary
Research review
1 Improving social care: policy, processes and outcomes
2 Overview of organisational change and improvement
3 Research review methodology
4 Key features of successful organisational change and improvement
4.1 Effective leadership that enables change
4.2 Employee involvement and participation
4.3 Stakeholder involvement and partnerships
4.4 Recognise and support diversity
4.5 Enhance skills and development
4.6 Work with resistance
4.7 Evaluation that promotes value
5 Key messages from the research review Practice survey
6 Introduction
7 Practice survey methodology
8 Three key themes in organisational change and improvement
9 Evaluating improvement
10 Conclusions
References
Appendix A: Summary of articles included in Section 4
Appendix B: Additional references for studies excluded from the research review
Appendix C: Case study overview
Appendix D: Case study descriptions
Appendix E: Interview schedules
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