[EQ] Improving social and health care services

Improving social and health care services

 

Rebecca Fauth and Michelle Mahdon

PEOPLE MANAGEMENT KNOWLEDGE REVIEW 16

The Social Care Institute for Excellence -  The Work Foundation 2007 – London UK

 

Available online PDF [254p.] at: http://www.scie.org.uk/publications/knowledgereviews/kr16.pdf

 

“…..The field of social care has made great strides in identifying its values and vision for the future and what needs to change to achieve improvements across a range of services. What is missing, however, are the specific actions needed to make these improvements a reality. Implementing change and improvement is both a multifaceted and dynamic process that takes time to come about, and specific change programmes are generally unique to individual organisations. Organisations embark on change and improvement programmes for different reasons and how close they are to the desired end state also varies.

 

The Social Care Institute for Excellence SCIE commissioned this knowledge review to describe the processes and actions that have proven most effective in bringing about and sustaining improvement in social care services…..”

 

 

Content:

Executive summary

Research review

1 Improving social care: policy, processes and outcomes

2 Overview of organisational change and improvement

3 Research review methodology

4 Key features of successful organisational change and improvement

4.1 Effective leadership that enables change

4.2 Employee involvement and participation

4.3 Stakeholder involvement and partnerships

4.4 Recognise and support diversity

4.5 Enhance skills and development

4.6 Work with resistance

4.7 Evaluation that promotes value

5 Key messages from the research review Practice survey

6 Introduction

7 Practice survey methodology

8 Three key themes in organisational change and improvement

9 Evaluating improvement

10 Conclusions

References

Appendix A: Summary of articles included in Section 4

Appendix B: Additional references for studies excluded from the research review

Appendix C: Case study overview

Appendix D: Case study descriptions

Appendix E: Interview schedules

 

 

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