[EQ] Assuring the quality of health care in the European Union

Assuring the quality of health care in the European Union

A case for action

 

Helena Legido-Quigley, Martin McKee, Ellen Nolte, Irene A Glinos
World Health Organization 2008, on behalf of the European Observatory on Health Systems and Policies

 

Available online as PDF [241p.] at: http://www.euro.who.int/document/e91397.pdf

 

“….In the last few years, increasing awareness of variations in the quality of health care across geographic areas has helped propel a quality improvement movement. This book documents concerns with variations across European nations, analyses quality measurement, assurance, and improvement efforts in various European countries, and sets forth an agenda for ensuring that everyone has access to high-quality care regardless of where they live or travel….” From Karen Davis Commonwealth Fund, New York

 

Content:

Foreword I: The European experience

Foreword II: The United States’ experience

Chapter 1 Quality of care: an overview

Quality of care: definitions

Dimensions of quality of care

Levels of quality of care

Assessing quality of care

Conceptual framework

Chapter 2 Quality of care strategies in the European Union

Introduction

Health systems quality assessment

Organizational quality assessment

Clinical quality assessment

Chapter 3 Patients, quality of care and cross-border care in the European Union

Introduction

Methodology

I: The users of cross-border health care: mobile patients

II: Patient experiences: different aspects of quality in cross-border care

III: Mechanisms for ensuring quality of care and communication between  providers

Chapter 4 Policies to promote quality of care in EU Member States

Chapter 5 Conclusions

Meeting the needs of Europe’s citizens

References

 

 

 

 

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