Improving Quality in Primary Care
DH/Primary and Community Care Strategy team
Available online at:
http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_106575.pdf
“……….Improving the quality of care – in terms of safety, effectiveness and patient experience – is a central motivation for everyone working in the NHS, and over the past decade there has been impressive progress in improving the quality of primary care services. We need, however, to reduce variations in quality and to ensure that high quality is a consistent part of everyone’s primary care experience. This will be particularly important given the key role that primary care will need to take in driving improvements in quality and efficiency simultaneously in the light of the expected future financial context.
No single element or individual can improve quality in primary care alone. It involves a package of measures including:
• guidelines and standards to bring clarity to quality
• measuring quality
• publishing information on quality
• recognising and rewarding quality improvement
• providing leadership
• safeguarding essential levels of safety and quality
• staying ahead through innovation.
These measures and their significance to primary care services are described in the seven elements of this document, alongside practical ideas, tools and resources that Primary Care Trusts (PCTs) can use to support and enable quality improvement for patients….”
Website: http://www.dh.gov.uk/en/Healthcare/Primarycare/index.htm
Contents
Executive summary
Introduction
What is the purpose of this guide?
Who is this guide for?
Context
Distinctive features of primary care
World class commissioning
The Quality Framework and Primary Care
Element 1: Bringing clarity to quality
Element 2: Measuring quality
Element 3: Publishing quality information
Element 4: Recognising and rewarding quality improvement
Element 5: Providing leadership for quality
Element 6: Safeguarding quality
Element 7: Staying ahead
Making it happen
Questions for the PCT Board
Links to the World Class Commissioning Assurance
Framework
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