Friday, March 2, 2012

[EQ] United Nations E-Government Survey 2012 - E-Government for the People

United Nations E-Government Survey 2012 - E-Government for the People

Division for Public Administration & Development Management /
United Nations Department of Economic and Social Affairs

Poster available online at:

Full report PDF [160p.] at:

“……To support efforts in e-government and information communications technologies (ICTs) for socio-economic development. The United Nations e-Government Survey assesses the e-government development of the 192 Member States of the United Nations according to a quantitative composite index comprising

(i)                   information and e-services,
(ii) telecommunication infrastructure, and
(iii) human capital endowment.

In addition, the United Nations e-Government Survey assesses the capability and capacity of governments around the world to encourage e-participation for effective public policy decision making.

“……Progress in online service delivery continues in most countries around the world. The United Nations E-Government Survey 2012 finds that many have put in place e-government initiatives and information and communication technologies applications for the people to further enhance public sector efficiencies and streamline governance systems to support sustainable development. Among the e-government leaders, innovative technology solutions have gained special recognition as the means to revitalize lagging economic and social sectors.

The overall conclusion that emerges from the 2012 Survey in today’s recessionary world climate is that while it is important to continue with service delivery, governments must increasingly begin to rethink in terms of e-government – and e-governance  – placing greater emphasis on institutional linkages between and among the tiered government structures in a bid to create synergy for inclusive sustainable development. An important aspect of this approach is to widen the scope of e-government for a transformative role of the government towards cohesive, coordinated, and integrated processes and institutions through which such sustainable development takes place…..”

Survey Methodology:

Online service index
Challenges in reviewing a country’s online presence
Telecommunication infrastructure index
Human capital index
Supplementary e-participation index
Country classifications and nomenclature in the Survey


Executive summary

Chapter 1: World e-government rankings

1.1 Overview of national e-government development

1.2 Global leaders at a glance

1.3 Regional comparisons

1.4 Least developed countries

1.5 Post-conflict countries

Chapter 2: Progress in online service delivery

2.1 Online service rankings

2.2 Trends in e-service provision

Chapter 3: Taking a whole-of-government approach

3.1 E-government harmonization in practice

3.2 Challenges and opportunities of integrated e-service delivery

Chapter 4: Supporting multichannel service delivery

4.1 Global and regional trends

4.2 Challenges and opportunities of multichannel service delivery

4.3 Conclusion and recommendations

Chapter 5: Bridging the digital divide by reaching out to vulnerable populations

5.1 Factors affecting e-government access and use

5.2 Conclusions and policy recommendations

Chapter 6: Expanding usage to realize the full benefits of e-government

6.1 E-service usage: The current landscape

6.2 Challenges, recent eff orts and opportunities

6.3 Increasing e-service usage: Policy conclusions

Survey methodology

Data tables


Regional groupings





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